Social and Community Service Managers
Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
68 alternate job titles:
Salary Information
Social and Community Service Managers: $78,240 (median) per year.
Starting salary (10th percentile).
Required expreience: Varies by Company
Data source: U.S. Bureau of Labor Statistics
Daily Tasks & Responsibilities
| Task Description | Category |
|---|---|
| Establish interpersonal business relationships to facilitate work activities. | General |
| Prepare financial documents, reports, or budgets. | General |
| Direct administrative or support services. | General |
| Promote products, services, or programs. | General |
| Interview employees, customers, or others to collect information. | General |
| Hire personnel. | General |
| Recruit personnel. | General |
| Prepare operational budgets. | General |
| Advise others on legal or regulatory compliance matters. | General |
| Resolve customer complaints or problems. | General |
| Maintain operational records. | Maintenance |
| Monitor performance of organizational members or partners. | Maintenance |
| Supervise employees. | Management |
| Coordinate special events or programs. | Management |
| Manage human resources activities. | Management |
| Develop operating strategies, plans, or procedures. | Development |
| Develop organizational policies or programs. | Development |
| Analyze market research data. | Analysis |
| Analyze impact of legal or regulatory changes. | Analysis |
| Conduct opinion surveys or needs assessments. | Analysis |
| Evaluate training programs, instructors, or materials. | Analysis |
| Represent the organization in external relations. | Communication |
Technology Requirements
| Technology | Description |
|---|---|
| Microsoft Excel | Spreadsheet software |
| Microsoft Office software | Office suite software |
| Microsoft Outlook | Electronic mail software |
| Microsoft PowerPoint | Presentation software |
| Microsoft Dynamics | Enterprise resource planning ERP software |
| Microsoft Project | Project management software |
| Microsoft Word | Word processing software |
| Blackbaud The Raiser's Edge | Customer relationship management CRM software |
| Corel QuattroPro | Spreadsheet software |
| Corel WordPerfect Office Suite | Office suite software |
| Financial accounting software | Accounting software |
| Healthcare common procedure coding system HCPCS | Medical software |
| IBM Lotus 1-2-3 | Spreadsheet software |
| Microsoft Publisher | Desktop publishing software |
| PointClickCare healthcare software | Medical software |
| Presentation software | Presentation software |
| Web browser software | Internet browser software |
| Microsoft Access | Data base user interface and query software |
| Client information databases | Data base user interface and query software |
| FileMaker Pro | Data base user interface and query software |
| Microsoft Visual FoxPro | Object oriented data base management software |
| Oracle Reports | Data base reporting software |
Relevant Certifications
Industry certifications that may be valuable for this career role:
| Certification | Issuing Organization | Practice Test |
|---|---|---|
| Certified Association Executive | American Society of Association Executives | Not Available |
| Certified Chamber Executive | The American Chamber of Commerce Executives | Not Available |
| Certified Clinical Supervisor | International Certification & Reciprocity Consortium | Not Available |
| Certified Club Manager | Club Managers Association of America | Not Available |
| Certified Contract Management Associate | National Contract Management Association | Not Available |
| Certified Credit Union Board Member | Credit Union National Association | Not Available |
| Certified Credit Union Facilitator | Credit Union National Association | Not Available |
| Certified Credit Union Supervisory Committee Member | Credit Union National Association | Not Available |
| Certified Economic Developer | International Economic Development Council | Not Available |
| Certified Federal Contracts Manager | National Contract Management Association | Not Available |
| Certified Manager of Community Associations | Community Association Managers International Certification Board | Not Available |
| Certified Park and Recreation Professional | National Recreation and Park Association | Not Available |
| Certified Performance Technologist | International Society of Performance Improvement | Not Available |
| Certified Playground Safety Inspector | National Recreation and Park Association | Not Available |
| Certified Professional Contracts Manager | National Contract Management Association | Not Available |
| Certified Social Work Case Manager | National Association of Social Workers | Not Available |
| Certified in Volunteer Administration | Council for Certification in Volunteer Administration | Not Available |
| Managing Composting Programs | Solid Waste Association of North America | Not Available |