Tyrogen

Terms & Conditions

Below you'll find the terms and conditions that apply when using Tyrogen as a candidate and as an employer.

Welcome to Tyrogen (“Tyrogen”)! We connect businesses needing temporary staff (“Clients”) with individuals who are looking for temporary employment opportunities (each such individual being a “Candidate”).

These terms and conditions (“Candidate Terms (UK)”) govern the use by Candidates of the services offered by Tyrogen via Tyrogen’s website, web application (accessible via https://www.tyrogen.org) and any related mobile applications (together, the “Sites”). The Sites are operated by Tyrogen Limited (company number: 16884876) (the “Employment Business”, “Tyrogen”, “we”, “our”, or “us”).

These Candidate Terms (UK) govern all Assignments undertaken by Candidates. No contract shall exist between the Employment Business and the Candidate between Assignments.

By accepting an Assignment or commencing work, the Candidate confirms their acceptance of these Candidate Terms (UK), which do not require a signature to be binding. The Employment Business reserves the right, from time to time, with or without notice, to change these Candidate Terms at its sole discretion, and the latest version will appear on the Service with the date that it was last updated. The Employment Business will notify Candidates by way of notice on the Tyrogen online platform and email (to the email address registered with the Employment Business) when any changes are posted. By using the Service after any changes have been posted, the Candidate agrees to the new terms. If the Employment Business makes any significant changes to these Candidate Terms, it will notify Candidates by email in advance.

If you are a Candidate, please read these terms carefully and in conjunction with the Tyrogen Privacy Policy before using the Sites.

1. Definitions and Interpretation

The following definitions and rules of interpretation apply in these Candidate Terms (UK):

Actual Rate of Pay means, unless and until the Candidate has completed the Qualifying Period, the rate of pay which will be paid for all time worked during an Assignment for each hour worked, as set out in the relevant Assignment Details.
Assignment Information means written confirmation (provided digitally via the Tyrogen App) of the assignment details to be given to the Candidate upon acceptance of the Assignment.
AWR means the Agency Workers Regulations 2010.
Conduct Regulations means the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
Confidential Information means information in whatever form relating to the business, customers, products, affairs and finances of the Client, Tyrogen or Tyrogen’s Group Companies and trade secrets, including information the Candidate creates, develops, receives or obtains in connection with an Assignment.
Deductions means any deductions which the Employment Business may be required by law to make including PAYE and Class 1 National Insurance Contributions.
Group Company has the meaning given in section 1159 of the Companies Act 2006.
Other Qualifying Period Payment means any remuneration payable to the Candidate (other than the Qualifying Period Rate of Pay) which is not excluded by virtue of regulation 6 of the AWR 2010, such as overtime, shift premium, commission, or bonus directly attributable to the work done.
Overtime means any hours worked by a Candidate in addition to those specified in the Assignment details, which the Candidate may agree to undertake at the request of the Client.
Period of Extended Hire means any additional period that the Client wishes the Candidate to be supplied for beyond the duration of the original Assignment as an alternative to paying a Transfer Fee.
Qualifying Candidate means any Candidate who, at the relevant time, has provided services to the Client for the Qualifying Period and is entitled to the rights conferred by regulation 5 of the Agency Worker Regulations.
Qualifying Period means 12 continuous calendar weeks during the whole or part of which the agency worker is supplied to the relevant Client in the same role, as further defined in regulation 7 of the Agency Worker Regulations.
Qualifying Period Rate of Pay means the rate of pay which will be paid to the Candidate if and when they complete the Qualifying Period, as set out in any variation to the relevant Assignment Details.
Relevant Period has the meaning given to it in regulation 10(5) and (6) of the Conduct Regulations.
Relevant Terms and Conditions mean the relevant terms and conditions as defined in regulation 6 of the AWR 2010 that apply once the Candidate has completed the Qualifying Period.
Remuneration means sums payable by the Employment Business to a Candidate in respect of work undertaken, including wages, holiday pay and statutory payments.
Tips Allocation means the portion of tips, gratuities or service charges to which the Candidate is entitled in respect of an Assignment, as determined by the Client under the Employment (Allocation of Tips) Act 2023 and their tipping policy.
Transfer Fee means the fee payable by the Client to the Employment Business as permitted by regulation 10 of the Conduct Regulations.
Verified Candidate is a Candidate who has completed compliance and any required verification checks, including right to work checks (where applicable).
Work-finding services refers to the process by which Tyrogen, operating as an employment business, seeks and secures temporary assignments for work seekers engaged via the platform in industries including Hospitality, Industrial, Facilities Management, Retail and Business Support.
WTR means the Working Time Regulations 1998 (as amended from time to time).

1.1 Headings are for convenience only and do not affect interpretation.

1.2 All capitalised terms not defined here may be defined elsewhere on the Service and/or in applicable platform documentation.

2. The Agreement

2.1 These Candidate Terms (UK) constitute the entire agreement between the Employment Business and the Candidate for the supply of services to the Client and govern all Assignments undertaken by the Candidate.

2.2 The first Assignment will start on the date notified to the Candidate in the Assignment Information. No contract shall exist between the Employment Business and the Candidate between Assignments. These Candidate Terms constitute a contract for services and not a contract of employment. The Candidate has the status of worker and is not an employee.

2.3 For the purposes of the Conduct Regulations, the Employment Business acts as an Employment Business in relation to the introduction and supply of the Candidate to the Client.

3. Assignments

3.1 No probationary period applies to the Candidate’s engagement by the Employment Business.

3.2 The Employment Business will endeavour to obtain suitable Assignments for the Candidate to perform. The Employment Business is not obliged to offer an Assignment and the Candidate is not obliged to accept any Assignment offered.

3.3 The Employment Business does not review, approve, recommend or verify credentials, licences or statements in relation to Assignments posted by Clients and shall not be liable to the extent it has been provided misleading or fraudulent information by Clients.

3.4 In respect of each Assignment, the Candidate shall be engaged under a contract for services and acts for and under the control of Clients for the duration of each Assignment. The Employment Business and its Group Companies are not responsible for actions, omissions, negligence or misconduct of Candidates or Clients.

3.5 The Candidate acknowledges there may be periods when no suitable work is available and the Employment Business incurs no liability if it fails to offer Assignments.

3.6 When an Assignment is offered, the Employment Business shall provide the Candidate with Assignment Information via the Tyrogen App, including the identity of the Client, start date/duration, position details, hours, pay rate, expenses, health & safety risks, and required qualifications.

3.7 When applying for an Assignment, the Candidate shall provide information regarding experience, training and qualifications necessary and confirms willingness to carry out the Assignment.

3.8 Tyrogen may conduct verification checks (including background checks where permitted by law) and the Candidate shall provide necessary consents.

3.9 If Assignment Information is not given via the app, the Employment Business shall confirm it in writing as soon as possible and in any event no later than the end of the third business day after the Assignment was offered.

3A. Assessments, identity verification and invigilation

3A.1 Tyrogen may offer or require assessments as part of profile building, candidate screening, or applications. Some assessments may be delivered in a proctored or invigilated format.

3A.2 Where an assessment requires invigilation, the Candidate may be required to grant access to their webcam, microphone, and screen sharing, and to complete identity verification checks (for example via TrustID). If the Candidate does not provide the required permissions or information, the Candidate may be unable to take or complete the assessment.

3A.3 The Candidate must not attempt to circumvent assessment security or integrity controls. Suspected misconduct, cheating, impersonation or misuse may result in invalidation of results, suspension or termination of access to the Services, and reporting to relevant parties (for example, Clients) where permitted by law.

3A.4 Further details on how invigilation and verification data is processed are set out in the Tyrogen Privacy Policy.

4. Temporary to Permanent

4.1 The Candidate must notify the Employment Business immediately (via the support section of the app) if they receive an offer of permanent employment from a Client during or after an Assignment.

4.2 The Candidate acknowledges the Employment Business may charge the Client a Transfer Fee where the Client hires the Candidate within the Relevant Period (subject to applicable law).

4.3 The Transfer Fee may not be payable where the Client agrees a Period of Extended Hire after which the Candidate may be engaged without further charge.

4.4 Where a Candidate ceases an Assignment to take up direct employment with a Client, the Employment Business has no responsibility for statutory or contractual entitlements arising after commencement of such direct employment.

5. Candidate Obligations

5.1 If the Candidate accepts an Assignment, the Candidate shall, among other things:

Co-operate with reasonable instructions and accept direction/supervision of the Client.
Abide by dress code and rules (if any) and observe relevant workplace regulations.
Perform duties professionally, competently, diligently and to high ethical standards.
Co-operate with completion and renewal of mandatory checks (including right to work checks where applicable).
Comply with health & safety policies and take reasonable steps to safeguard health and safety.
Not commit unlawful discrimination or harassment.
Not disclose or misuse Confidential Information.
Return Client property/equipment/uniform/PPE on request or at the end of the Assignment.

5.2 Candidates must maintain a clean and professional appearance. Further guidance may be provided during induction and via platform materials.

5.3 If the Candidate is unable to attend work during an Assignment, they should inform the Employment Business without delay.

5.4 Candidates are not authorised to enter into contracts on behalf of the Employment Business or make representations on its behalf.

6. Confirmation and Cancellation of Assignments

6.1 For each Assignment accepted, the Candidate may be required to confirm attendance via the app by no later than 24 hours before the Assignment commences.

6.2 The Employment Business may cancel an Assignment upon notice from the Client. Where an Assignment is cancelled less than 24 hours before start, the Candidate may be paid compensation up to 4 hours’ Remuneration at the Employment Business’ discretion (subject to exceptions for performance-related cancellations).

6.3 Failure to attend without notifying the Employment Business may result in termination of the agreement and loss of access to the Services.

7. Misconduct

7.1 Misconduct may include theft/fraud, discrimination/harassment, drunkenness, abusive behaviour, fighting, refusal to follow instructions, smoking/drug/alcohol misuse at work, or other conduct likely to endanger persons or property.

7.2 If a Candidate is asked to leave an Assignment due to misconduct, they may not be paid for the remainder of the Assignment and access to Services may be terminated.

8. Remuneration

8.1 The Candidate will be paid in accordance with the gross hourly rates set out in the Assignment terms, subject to statutory Deductions.

8.2 Remuneration shall never be less than national minimum wage requirements.

8.3 The Candidate will also receive holiday pay accrued per hour worked (subject to applicable law and deductions).

8.4 Subject to properly authorised time and attendance records, the Employment Business shall pay the Actual Rate of Pay until completion of the Qualifying Period and, where applicable, the Qualifying Period Rate of Pay thereafter.

8.5 The Candidate is not entitled to payment for time not spent working unless otherwise agreed or required by law.

8.6 Payments are typically weekly in arrears and subject to statutory deductions.

8.7 Where permitted, Clients may reimburse certain expenses (e.g. food/travel) if claimed within required timeframes and supported by receipts.

8.8 Tyrogen may make deductions from payments for sums owed (including overpayments) and/or losses resulting from gross negligence or breach of these terms, to the extent permitted by law.

8.9 Where applicable, Tips Allocation will be facilitated in accordance with the Employment (Allocation of Tips) Act 2023 once received from the Client.

9. Benefits

9.1 The Candidate is not entitled to contractual benefits. Tyrogen may offer discretionary benefits/incentives which can be varied or withdrawn at any time.

10. Time and Attendance

10.1 The Candidate will be required to work the hours and days as required by the Client during the Assignment, as set out in advance.

10.2 The Candidate must record time and attendance via the Tyrogen App (clock in/clock out) unless otherwise instructed. Failure to submit time records may delay payment.

10.3 For WTR purposes, working time consists only of periods carrying out duties for the Client; commuting time and breaks are excluded (subject to applicable rights after the Qualifying Period).

10.4 Falsifying time records may constitute a criminal offence and may result in suspension/termination of access to the Service.

11. Feedback and Ratings

11.1 Candidates agree that Clients may leave ratings/reviews and that these may be displayed on the Candidate’s profile and used by Tyrogen to administer platform access.

12. Holidays

12.1 Candidates are entitled to paid holiday which accrues in accordance with the Working Time Regulations 1998 (and may include additional rights under AWR where applicable). Holiday pay may be paid on a rolled-up basis and itemised on payslips.

13. Sickness absence

13.1 Candidates must notify Tyrogen via the app as soon as possible on the first day of absence. Eligible Candidates may receive Statutory Sick Pay at the prevailing rate in accordance with law.

14. Other paid leave

14.1 During an Assignment the Candidate is not entitled to any other paid leave unless required by law.

15. Training

15.1 Training may be offered at Tyrogen’s discretion and is not a contractual entitlement.

16. Termination

16.1 Either party may terminate this Agreement at any time without prior notice or liability.

16.2 If the agreement between the Employment Business and the Client terminates, the Assignment may cease immediately (with payment for work done up to termination).

16.3 Tyrogen may cancel current/future Assignments and terminate a Candidate’s access to the Service at its discretion, including for lateness, late cancellation/no-show, breaches of these terms, or low ratings.

17. Dispute Resolution

17.1 In the event of any dispute with a Client in relation to an Assignment, Candidates must first contact Tyrogen via the support section of the app before taking further action.

18. Intellectual property rights

18.1 Intellectual Property Rights deriving from services carried out by the Candidate for the Client during an Assignment shall belong to the Client.

19. Confidentiality

19.1 Candidates must not disclose or misuse Client or Tyrogen Confidential Information except as authorised or required by law.

20. Pensions

20.1 Where eligible, Candidates may be auto-enrolled into a pension scheme in accordance with law. Details will be provided separately.

21. Levels and grievance procedures

21.1 Platform levels and grievance procedures (if any) may be described in platform materials and do not necessarily form part of these Candidate Terms.

22. Warranties and indemnities

22.1 The Candidate warrants that information supplied is correct and that they have required experience/qualifications and valid right to work (where applicable).

22.2 The Candidate shall indemnify the Employment Business and the Client against losses arising from failure to comply with these terms, negligent/fraudulent acts, disclosure of Confidential Information, employment-related claims, or infringement of Intellectual Property Rights.

23. Liability

23.1 Nothing limits liability for death/personal injury caused by negligence, fraudulent misrepresentation, or any liability that cannot be excluded by law.

23.2 The Employment Business is not responsible for loss or damage that is not foreseeable at the time when the Candidate begins using the Service.

23.3 Candidates perform Assignments under the Client’s direction and control. The Employment Business provides matchmaking/platform services only.

24. No partnership or agency

24.1 Nothing in these Candidate Terms establishes a partnership or joint venture or makes any party the agent of another.

25. Collective agreements

25.1 There is no collective agreement which directly affects the Candidate’s engagement as a worker.

26. Entire agreement

26.1 These Candidate Terms constitute the entire agreement between the parties in relation to their subject matter.

27. Third Party rights

27.1 No one other than a party to these Candidate Terms shall have any right to enforce any of its terms.

28. Severance

28.1 If any provision is invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary. If modification is not possible, the relevant provision shall be deemed deleted without affecting the rest of the Terms.

29. Governing law

29.1 These Candidate Terms (UK) are governed by the law of England and Wales.

30. Jurisdiction

30.1 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Candidate Terms (UK).

Contact

If you need to contact Tyrogen about these Candidate Terms, please email admin@tyrogen.org.

These Candidate Terms were last updated on 6 January 2026.

Today is 26 January 2026.

These terms and conditions (the “Terms of Service”) govern the use by clients of the services offered by Tyrogen (“Tyrogen”, “we”, “us”, “our”) via Tyrogen’s website and web application (accessible via https://www.tyrogen.org) and any related mobile applications (together, the “Service”).

Tyrogen Limited (company number: 16884876) operates the Service.

These Terms of Service assume that you are not acting as a consumer when using our Service; however, to the extent that you are considered to be a consumer, you may be entitled to various statutory rights and nothing in these Terms of Service shall be construed to restrict any such rights.

If you are a Client, please read these Terms of Service carefully and in conjunction with any other agreement which may be in place between Tyrogen and the Client (if applicable) and the Tyrogen Privacy Policy. Your use of the Service constitutes your acceptance of and agreement to all of the terms and conditions defined herein.

If you are a worker using the Service, please refer to the Tyrogen Privacy Policy and any community or platform guidelines that may apply to your use of the Service.

Tyrogen reserves the right, from time to time, with or without notice, to change these Terms of Service at its sole discretion, and the latest version will appear on the Service with the date that it was last updated. By using the Service after any changes have been posted, you agree to the new terms. If Tyrogen makes any significant changes to these Terms of Service, it will notify Clients by email (to the email address registered with Tyrogen) in advance.

1. Definitions and Interpretation

1.1 The following definitions and rules of interpretation apply in these Terms of Service:

Account means the Tyrogen account you open when you register to become a Client and use the Service.
Agency Regulations means the Agency Workers Regulations 2010.
Appoint means the employment or engagement of any individual who is or was a worker via the Service by a Client or any of its Group Companies, whether directly or indirectly or through any employment business other than Tyrogen as a direct result of any Engagement or introduction of that individual via the Service to the Client (and “Appointed”, “Appoints” and “Appointment” shall be construed accordingly).
Assignment means a description of services required that is posted by a Client on the Service which includes without limitation the pay rates, times and locations for the performance of those services.
Conduct Regulations means the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
Engagement means a Client’s engagement of a worker via the Service to provide services in respect of any Assignment.
Group Company means in relation to a company (or similar entity) any holding companies or subsidiary companies of that company (or similar entity) (together with any holding companies or subsidiary companies of such subsidiary) where “holding company” and “subsidiary company” shall have the meaning given in section 1159 of the Companies Act 2006 (and “Group Companies” shall be construed accordingly).
Introduction Fee means the amount set out in the “Introduction Fees” section below for the relevant role.
Qualifying Worker means any worker who, at the relevant time, has provided or delivered services to the Client for the Qualifying Period and, accordingly, is entitled to the rights conferred by regulation 5 of the Agency Regulations.
Qualifying Period means the 12-week qualifying period as defined in regulation 7 of the Agency Regulations, subject to regulations 8 and 9 of the Agency Regulations.
Relevant Period means whichever of the following periods ends later: (a) the period of 8 weeks commencing on the day after the day on which the worker last worked for the Client pursuant to being supplied by Tyrogen; or (b) the period of 14 weeks commencing on the first day on which the worker worked for the Client pursuant to being supplied by Tyrogen. In determining the first day for (b), no account shall be taken of any supply that occurred prior to a period of more than 42 days during which that worker did not work for that Client pursuant to being supplied by Tyrogen.
Service Fee means the fee referenced on the Service and/or charged by Tyrogen to the Client for an Engagement (and/or as defined in any applicable agreement between Tyrogen and the Client).
Shift means one or more recurring periods in which a worker provides services in relation to a single Engagement.
User means a worker or a Client that registers for an Account.

1.2 Headings are for convenience only and do not affect interpretation.

1.3 References to “you” are a reference to a Client.

2. User Accounts

2.1 Clients are required to create an Account in order to use the Service. By joining, a Client confirms that it is legally capable of entering into binding contracts. Tyrogen will provide you with login credentials and on-boarding information.

2.2 All User Accounts are associated with individuals. All Users are responsible for their Accounts, including making sure that all User details are correct and kept up-to-date and for ensuring that their password is secure. If a Client has any reason to believe that its Account is being used by anyone else, contact us immediately on admin@tyrogen.org. If we believe that a Client’s Account has been compromised, we may suspend that account and will contact the Client to try and resolve the problem.

2.3 We may, at our absolute discretion, refuse to register any person or entity as a User.

2.4 If you have any problems creating an account, logging into your Account or updating your details, please have a look at our FAQs or contact us on admin@tyrogen.org.

3. Content on our Service

3.1 We may change or remove content, functionality or parts of our Service at any time.

3.2 The legal rights (including intellectual property rights) in our Service and any content on it is owned by us, or licensed to us by third parties. Our Service and content is protected by international copyright laws and database rights. Save for the limited right to use the ordinary functionality of the Service as granted under these Terms of Service, nothing on our Service grants you any licence or right to use, alter or remove such material. You may not use our trade marks, logos or other intellectual property without our prior written approval.

3.3 From time to time, our Service may include links to other websites, applications or web properties. These links are provided for your convenience to provide further information. We have no control over, or responsibility for, the content of the linked websites, applications or web properties.

3.4 We do not guarantee that the Service, or any content on it, will always be available or be uninterrupted. The quality of the Service may be affected by factors including network connection, internal network, and maintenance work. If a disruption occurs, you accept that such interruptions do not constitute a defect or delay of the Service and, to the extent permitted by law, we shall not be liable for any consequences of or damages resulting from such interruptions. We have the right to update the software included in the Service from time to time.

3.5 Your access to our Service may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will endeavour to restore the Service as soon as we reasonably can.

3.6 We do not guarantee that the Service, or any content on it, will be free from errors or omissions.

4. User Licence

4.1 We allow Clients to post descriptions of Assignments (which may include, for example, pictures, text, information and/or other types of content) (the “Content”).

4.2 You hereby grant us an unrestricted, irrevocable, worldwide, non-exclusive, royalty-free, perpetual licence to use, reproduce, modify, adapt, create derivative works from, publish, transmit, communicate to the public, perform and display any of your Content in connection with the provision, operation, maintenance, development, marketing and improvement of the Service and for other business needs of Tyrogen. This section does not affect your rights nor our obligations under the Tyrogen Privacy Policy.

4.3 You irrevocably and unconditionally waive any and all moral rights in any Content.

4.4 You are solely responsible for your Content and the consequences of posting or publishing it. We do not endorse any Content or any opinion, recommendation, or advice expressed therein. You also acknowledge that we have no liability in connection with the Content and we cannot guarantee and will not be liable for any unauthorised copying, distribution or use of your Content.

4.5 By uploading and publishing your Content you warrant, represent and undertake that you are the creator and owner of the Content, have the right to grant us the rights contained in these Terms of Service and that you will comply with all your obligations regarding uploading content to our Service. You warrant that the Content is accurate and complete in all material respects and you have (and will continue to have during your use of the Service) all necessary licences, rights consents and permissions which are required to enable us to use your Content as contemplated by these Terms of Service.

5. Your use of our Service

5.1 You agree that you will not:

(a) impersonate any other person, conduct yourself in an offensive or abusive manner, or use the Service for any unlawful purposes;
(b) fail to deliver the payment for services rendered to you;
(c) advertise or offer to sell any goods or services for any commercial purpose through the Service which are not relevant to the services offered via the Service;
(d) use the Service to solicit for any other business or service, or contact workers for employment (or any other purpose) not related to use of the Service as envisaged by these Terms of Service;
(e) post the same Assignment repeatedly;
(f) use virtual private networks, false email addresses or any other means to mask your identity;
(g) attempt to access the accounts of other Users or upload, share or submit content containing any spyware, adware, viruses, corrupt files, worms or other malicious code designed to interrupt, damage or limit the functionality of, or disrupt, systems and networks;
(h) disable or modify any copy protection technology used on the Service;
(i) abuse or manipulate the rating/review system on the Service;
(j) alter or modify, translate, adapt, merge, make derivative works of, decompile, disassemble, reverse compile, reverse engineer or otherwise attempt to derive the source code for any part of the Service;
(k) collect, harvest or scrape any data from any web pages contained in the Service;
(l) upload, share or submit content that is obscene, indecent, pornographic, sexually explicit, libellous, maliciously false, inaccurate, misleading, depicting violence (in an explicit, graphic or gratuitous manner) offensive, deceptive, threatening, abusive, harassing, menacing, hateful, discriminatory or causes annoyance, inconvenience or needless anxiety;
(m) upload, share or submit any content that infringes any proprietary rights of any third party including under data protection or intellectual property laws;
(n) upload, share or submit any content that is false, deceptive, misleading or akin to a bait and switch offer;
(o) do or omit to do anything which would bring us, the Service, our suppliers or other Users into disrepute or in any way damage our or their reputation; or
(p) interfere with another User’s use and enjoyment of the Service in any other manner that could damage, disable, overburden or impair the Service.

5.2 We may suspend, restrict or terminate your Account and/or your access to the Service if we believe that you have breached these Terms of Service. This does not limit our right to take any other actions against you that we consider appropriate to protect our rights.

6. Client’s Payment Obligations

6.1 Clients agree to pay to Tyrogen:

(a) the total amount payable in respect of any Engagement, including amounts required to account for any payment in lieu of holiday that is or would become due to the worker in accordance with applicable laws;
(b) the Service Fees for using the Service in accordance with any agreement in place with Tyrogen and/or as referenced on the Service; and
(c) any National Insurance Contributions that are applicable to any Engagement.

6.2 Where applicable, Tyrogen shall charge VAT to the Client at the prevailing rate.

6.3 Clients who pay on weekly invoice adhere to the following: (a) clients must approve timesheets by 11:59PM GMT on the following Tuesday; (b) invoices are issued every Wednesday (or next working day if a UK public holiday); (c) additional expenses are invoiced after the Engagement/Shift; (d) invoices are payable within 14 days of an undisputed invoice, with late interest at 4% above the base lending rate of the Bank of England; and (e) Tyrogen may suspend access if the Client is more than 14 days late in paying any undisputed invoice.

6.4 For Clients who book with a Debit or Credit Card via the platform: (a) timesheets must be approved the following day for shifts starting at 18:00 GMT; (b) 120% preauthorisation may be taken 2 days before the booking start; (c) final deduction may occur 3 days after booking start; and (d) for chargebacks, refunds and disputes the Client shall use Tyrogen as their point of contact.

7. Terms of Engagements

7.1 In respect of each Engagement, workers may be engaged by Tyrogen under a contract for services. Workers act for and under the control of Clients for the duration of each Engagement. Tyrogen and its Group Companies are not responsible for the actions, omissions, negligence or misconduct of workers or Clients.

7.2 When posting an Assignment (or at any time following a request from Tyrogen), the Client will provide Tyrogen with details including: (a) start date and duration; (b) position details, location, hours and any health and safety risks; (c) hourly rate; (d) required experience/training/qualifications; (e) expenses; and (f) other information reasonably required for compliance with the Agency Regulations and/or Conduct Regulations.

7.3 The Client agrees that the hourly rate at which each worker is paid for any Engagement shall be at least the greater of: (a) minimum wage plus holiday pay allowance; or (b) for a Qualifying Worker, the rate required to comply with regulation 5 of the Agency Regulations plus holiday pay allowance, and warrants that any amounts specified for an Assignment comply with this clause.

7.4 At the time a worker applies for an Engagement, the Client shall have access to information including the identity and relevant experience/qualifications and that the worker is engaged under a contract for services.

7.5 The Client shall provide appropriate on-site health and safety training where required by law or otherwise.

7.6 The Client shall not direct a worker to work other than in accordance with the relevant Assignment.

7.7 The Client acknowledges and agrees that a worker may cancel an Engagement at any time without prior notice and without liability on the part of Tyrogen.

7.8 The Client shall seek Tyrogen’s prior written approval for changes to Assignment terms. Requests must be submitted no later than 24 hours before the relevant Shift/Engagement; where submitted within 24 hours, Tyrogen may charge a fee as described on the Service and/or in applicable agreements.

7.9 Cancellation by the Client may be subject to charges as described on the Service and/or in applicable agreements.

7.10 Client requests to change or cancel an Engagement must be submitted via the Service or via admin@tyrogen.org.

7.11 Where a worker agrees to work overtime, such overtime shall be payable by the Client at the agreed hourly rate and the Client shall be liable for reasonable expenses incurred as a result of working overtime.

7.12 Additional expenses shall be clearly set out on invoices and invoiced after the Engagement/Shift has been completed.

7.13 Tyrogen assumes responsibility for paying remuneration to workers and for relevant deductions and payments required by law, where applicable.

7.14 Where an Engagement is booked for less than a minimum period, the Client may be charged as if the Engagement was for the minimum period (as described on the Service and/or in applicable agreements).

7.15 If the Client appoints an agent to oversee performance, the Client must notify Tyrogen in writing and remains responsible for that agent’s instructions.

7.16 Unless specified in the Assignment, the Client shall not cause or permit workers to handle or have access to cash or valuables and the Client is responsible for any loss arising.

7.17 You agree that Tyrogen may call or text you to facilitate the performance of any Engagements.

8. Licence Terms

8.1 The Client agrees to grant Tyrogen the irrevocable right to source talent from agency partners, automatically and without express permission from the client, where applicable.

8.2 The Client agrees that the cost associated with sourcing workers from a partner agency will be borne by the client. Costs will be notified to you in writing where applicable.

9. Workers

9.1 As part of its Service, Tyrogen will use reasonable endeavours to confirm identity and verify that a worker has the required skills, qualifications and experience to apply for Assignments and undertake Engagements. Tyrogen shall not be liable to the extent it has been provided misleading or fraudulent information by a worker.

9.2 It is the Client’s responsibility to supervise the worker(s) and ensure services are performed in accordance with the Client’s reasonable instructions and to the Client’s reasonable satisfaction.

9.3 Should services prove to be unsatisfactory, Tyrogen may (at its sole discretion) reduce or cancel the Service Fee charged for time worked, provided the worker leaves immediately and the Client notifies Tyrogen in writing within 48 hours.

9.4 The Client acknowledges that the worker is not authorised to enter into contracts on behalf of Tyrogen or make statements on Tyrogen’s behalf.

10. Liability

10.1 Nothing in these Terms limits or excludes liability for: (i) death or personal injury caused by negligence; (ii) fraudulent misrepresentation; or (iii) any other liability that cannot be excluded by law.

10.2 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Service or any content on it, whether express or implied.

10.3 We will not be liable for lack of performance or unavailability where it arises from causes reasonably beyond our control. Any liability for losses is limited to the monies we have received from you in connection with your Engagements. We are not responsible for loss or damage that is not foreseeable when you begin using the Service.

10.4 If you are a consumer, you are entitled to statutory warranties and nothing in these Terms shall exclude or limit warranties that cannot be excluded by law.

10.5 Workers perform Engagements under the direction and control of the Client. Tyrogen provides matchmaking and platform services only and has no responsibility for other aspects of service delivery or interaction between workers and Clients.

11. Agency Regulations, Conduct Regulations and Other Applicable Law

11.1 Clients warrant that they comply with all relevant statutes, laws, regulations and codes of practice from time to time in force under applicable law.

11.2 Clients shall (and shall ensure any subcontractor or intermediary shall) comply with obligations under the Agency Regulations, the Conduct Regulations and all other applicable law, including providing family-related rights where applicable, access to collective facilities and amenities and employment opportunities, and (where the Client is responsible) providing Qualifying Workers with entitlements under regulation 5 of the Agency Regulations.

11.3 Clients warrant they shall not post Assignments or participate in Engagements where a worker would be covering duties normally performed by a worker taking part in industrial action.

11.4 If either you or Tyrogen receives an allegation of breach relating to supply of a worker, the receiving party shall provide a copy to the other within seven days and the parties shall co-operate to respond, including supplying reasonably requested information.

11.5 In complying with AWR, it is our policy that after 8 continuous weeks of a worker working on your site, you may be required to provide pay and working conditions of a permanent employee to ensure rights are upheld.

12. Anti-Bribery

12.1 Tyrogen is committed to applying high standards of ethical conduct and integrity. We take a zero-tolerance approach to bribery and corruption and expect the same from Clients. You warrant that you comply (and will continue to comply) with applicable anti-bribery and anti-corruption laws (including the Bribery Act 2010) and any Tyrogen anti-bribery policy in force from time to time (where applicable).

13. Modern Slavery

13.1 This statement is made pursuant to s.54 of the Modern Slavery Act 2015. Modern slavery encompasses slavery, servitude, human trafficking and forced labour. Tyrogen has a zero-tolerance approach to any form of modern slavery and is committed to acting ethically and with integrity and transparency, and to putting effective systems and controls in place to safeguard against modern slavery in our business and supply chain.

14. Indemnity

14.1 The Client agrees to indemnify and keep indemnified Tyrogen, its Group Companies and each of its and their officers, directors, agents and employees against any claim or demand (including legal fees and costs) arising out of your negligence, misrepresentation or breach of these Terms, or infringement of law or third-party rights in the course of using the Service.

14.2 Tyrogen can apply any funds owed to you against any liabilities you owe to Tyrogen or loss suffered by Tyrogen as a result of your non-performance or breach of these Terms.

15. Transfer Fees

15.1 If, within the Relevant Period and following the supply of a worker by Tyrogen to the Client, the Client or any of its Group Companies Appoints any individual who is or was a worker via the Service, the Client will pay Tyrogen the Introduction Fee.

15.2 Instead of paying the Introduction Fee, the Client may hire or continue the hire of the worker for a further period of hours as set out in the “Extended Assignment” section (the “Extended Assignment”) before Appointing the worker other than through Tyrogen (and, in which case, the Client shall give written notice to Tyrogen that it intends to do so).

15.3 Where the Client elects an Extended Assignment, the fees payable during the Extended Assignment shall be those applicable immediately before Tyrogen received the notice of election. At the end of the Extended Assignment, the Client may Appoint the worker without paying the Introduction Fee. If the worker is Appointed before the end of the Extended Assignment, the Introduction Fee may be reduced proportionately.

16. Dispute between workers and Clients

You acknowledge and agree that in the event that a dispute arises between you and any worker in relation to any Assignment/Engagement/Shift you will contact us at admin@tyrogen.org before taking any action.

17. Other Important Terms

17.1 In the event of conflict between these Terms, any applicable client agreement and the Tyrogen Privacy Policy, the following order of precedence shall apply: (i) any applicable client agreement; (ii) these Terms; and (iii) the Tyrogen Privacy Policy.

17.2 If any provision is invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If modification is not possible, the relevant provision shall be deemed deleted. This shall not affect the rest of these Terms.

17.3 Tyrogen operates as an employment business within the meaning of the Employment Agencies Act 1973 and the Conduct Regulations. Tyrogen is not an employment agency and no worker is deemed to be an employee of Tyrogen.

17.4 Nothing in these Terms is intended to establish any partnership or joint venture between Tyrogen and any Client, constitute either party the agent of the other, or authorise either party to make commitments on behalf of the other.

17.5 This contract is between you and Tyrogen. Save for Tyrogen’s Group Companies and the officers, directors, agents and employees of Tyrogen and its Group Companies upon which rights are conferred by these terms, no other person has any rights to enforce any of its terms.

17.6 You may not assign, sub-licence or otherwise transfer your rights or obligations under these terms to anyone else. You agree that we may assign or transfer any of our rights or obligations under these terms.

17.7 If Tyrogen delays exercising or fails to exercise or enforce any right available to it, such delay or failure does not constitute a waiver of that right or any other rights.

17.8 Tyrogen may suspend, withdraw, discontinue or change all or any part of the Service without notice.

17.9 These Terms, together with any documentation referenced within them, constitute the entire agreement between you and Tyrogen.

17.10 Notices shall be in writing and delivered by hand or pre-paid first-class post (or next working day service) or sent by email to the address specified in the Client’s Account (or applicable agreement). Notices will be deemed given 24 hours after an email is sent or the third day after the date of mailing.

17.11 These Terms, and any contract between you and Tyrogen, are in the English language, governed by English law and the courts of England and Wales shall have exclusive jurisdiction to resolve disputes.

18. Contacting Tyrogen

If you need to contact us about these Terms, please email admin@tyrogen.org or visit https://www.tyrogen.org.

Introduction Fees

Roles	Introduction Fees
All roles (other than specified below)	£750 per candidate
All chef roles	£1500 per candidate
Warehouse Operatives	£1000 per candidate
Forklift Drivers	£1500 per candidate
Delivery Drivers	£1500 per candidate

Extended Assignment

Roles	Extended Assignment
All roles	Minimum of 480 Hours

Terms for Promotions and Offers

Referral Bonus (for Jobseekers)

If an existing jobseeker refers a friend using the referral code created in the app, we will give the referrer a £40 referral bonus when the referred friend redeems the code and completes a shift within 30 days.
To benefit from the referral offer, the existing jobseeker must use the referral code created in the app.
The existing jobseeker will only receive their referral voucher once the referred jobseeker has completed the first shift after code redemption.
The referral code must be redeemed before the first shift.
Referral bonus will not be issued for installations of the app.
Referrals are only accepted for new jobseekers who have not completed their first shift.
Referral vouchers cannot be used in conjunction with any other marketing offer or promotion.
Referral vouchers are limited to one per account.

Client Referral Scheme for Existing Clients

You must be a verified employer on our app having completed and paid for at least one shift with us.
You cannot refer someone from your own company; it must be a different company not already verified with Tyrogen.
Once your referred company is successfully verified and has completed and paid for their first shift, you will receive £100 credit on your Tyrogen account to use towards your next booking.
Your credit is valid for 45 days after receipt and applies to all future bookings from that date.

Client Referral Scheme for Existing Workers

You must be a verified worker on our app.
You cannot refer someone from your own company; it must be a different company not already verified with Tyrogen.
Once your referred company is successfully verified, completed and paid for their first shift, you will receive a £100 bonus on your next payroll.

Changes to these Terms

These Terms were last updated on 6 January 2026.

Today is 26 January 2026.