Patient Representatives
Assist patients in obtaining services, understanding policies and making health care decisions.
36 alternate job titles:
Access Representative
Admissions Coordinator
Admitting Clerk
Admitting Representative
Care Navigator
Case Manager
Clinical Liaison
Healthcare Registrar
Intake Specialist
Medicaid Service Coordinator (MSC)
Patient Access Coordinator
Patient Access Representative
Patient Access Specialist
Patient Account Representative
Patient Advocate
Patient Care Coordinator
Patient Care Representative (Patient Care Rep)
Patient Coordinator
Patient Financial Representative
Patient Navigator
Patient Ombudsperson
Patient Partner
Patient Registrar
Patient Registration Representative
Patient Reimbursement Agent
Patient Relations Coordinator
Patient Relations Representative (PRR)
Patient Resource Coordinator
Patient Resource Worker
Patient Resources Agent
Patient Service Representative
Patient Service Specialist
Patient Services Coordinator
Patient Services Representative
Patient Services Specialist
Registrar
Salary Information
Patient Representatives: $48,790 (median) per year.
Starting salary (10th percentile).
Required expreience: Varies by Company
Data source: U.S. Bureau of Labor Statistics
Daily Tasks & Responsibilities
| Task Description | Category |
|---|---|
| Explain regulations, policies, or procedures. | General |
| Refer customers to appropriate personnel. | General |
| Interview employees, customers, or others to collect information. | General |
| Prepare informational or reference materials. | General |
| Distribute materials to employees or customers. | General |
| Teach basic living or other adaptive skills to patients or caregivers. | General |
| Instruct patients in the use of assistive equipment. | General |
| Provide information to coworkers. | General |
| Train personnel. | General |
| Coordinate operational activities. | Management |
| Analyze financial information. | Analysis |
| Prepare research or technical reports. | Analysis |
| Maintain current knowledge related to work activities. | Maintenance |
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Technology Requirements
| Technology | Description |
|---|---|
| Epic Systems | Medical software |
| Microsoft Excel | Spreadsheet software |
| Microsoft Office software | Office suite software |
| Microsoft Outlook | Electronic mail software |
| Google Docs | Word processing software |
| Henry Schein Dentrix | Medical software |
| MEDITECH software | Medical software |
| Microsoft Dynamics | Customer relationship management CRM software |
| Microsoft PowerPoint | Presentation software |
| Microsoft Windows | Operating system software |
| Microsoft Word | Word processing software |
| eClinicalWorks EHR software | Medical software |
| Admissions, discharge, and transfer ADT software | Medical software |
| CareOne CareEnsure | Customer relationship management CRM software |
| Complaint management software | Customer relationship management CRM software |
| Corel WordPerfect Office Suite | Office suite software |
| Customer Expressions i-Sight | Customer relationship management CRM software |
| Electronic medical record EMR software | Medical software |
| Epic EpicCare Inpatient Clinical System | Medical software |
| Epic Systems software | Medical software |
| FaceTime | Video conferencing software |
| Healthcare common procedure coding system HCPCS | Medical software |
| IBM Notes | Electronic mail software |
| Manhattan Cross Cultural Group Quality Interactions | Customer relationship management CRM software |
| Medical condition coding software | Medical software |
| Medical procedure coding software | Medical software |
| Microsoft Exchange | Electronic mail software |
| Patient satisfaction assessment software | Analytical or scientific software |
| Pemimic Patient Relations Suite | Customer relationship management CRM software |
| Peminic Patient Safety & Quality Suite | Medical software |
| PracticeWorks Systems Kodak WINOMS CS | Medical software |
| Prognosis Solutions ResolvPRM | Customer relationship management CRM software |
| Scheduling software | Calendar and scheduling software |
| Spreadsheet software | Spreadsheet software |
| Web browser software | Internet browser software |
| Word processing software | Word processing software |
| rL Solutions Feedback MonitorPro | Customer relationship management CRM software |
| Microsoft Access | Data base user interface and query software |
| Data entry software | Data base user interface and query software |
| Database software | Data base user interface and query software |
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Relevant Certifications
Industry certifications that may be valuable for this career role:
| Certification | Issuing Organization | Practice Test |
|---|---|---|
| Certified Joint Commission Professional | Joint Commission Resources | Not Available |
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