First-Line Supervisors of Non-Retail Sales Workers
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
39 alternate job titles:
Salary Information
First-Line Supervisors of Non-Retail Sales Workers: $84,130 (median) per year.
Starting salary (10th percentile).
Required expreience: Varies by Company
Data source: U.S. Bureau of Labor Statistics
Daily Tasks & Responsibilities
| Task Description | Category |
|---|---|
| Explain technical product or service information to customers. | General |
| Answer customer questions about goods or services. | General |
| Train sales personnel. | General |
| Provide information to coworkers. | General |
| Exchange information with colleagues. | General |
| Assign duties or work schedules to employees. | General |
| Prepare financial documents, reports, or budgets. | General |
| Establish operational policies. | General |
| Examine condition of property or products. | General |
| Gather customer or product information to determine customer needs. | General |
| Contact current or potential customers to promote products or services. | General |
| Prepare sales or other contracts. | General |
| Purchase stocks of merchandise or supplies. | General |
| Monitor sales activities. | Maintenance |
| Maintain records of sales or other business transactions. | Maintenance |
| Monitor inventories of products or materials. | Maintenance |
| Supervise sales or support personnel. | Management |
| Coordinate sales campaigns. | Management |
| Develop marketing plans or strategies. | Development |
| Discuss design or technical features of products or services with technical personnel. | Development |
| Analyze market conditions or trends. | Analysis |
Technology Requirements
| Technology | Description |
|---|---|
| Microsoft Excel | Spreadsheet software |
| Microsoft Office software | Office suite software |
| Microsoft Outlook | Electronic mail software |
| Microsoft PowerPoint | Presentation software |
| Salesforce software | Customer relationship management CRM software |
| Cisco Webex | Video conferencing software |
| Microsoft Dynamics | Enterprise resource planning ERP software |
| Microsoft Project | Project management software |
| Microsoft Word | Word processing software |
| SAP software | Enterprise resource planning ERP software |
| Budgeting software | Accounting software |
| Customer information databases | Customer relationship management CRM software |
| Delphi Discovery | Financial analysis software |
| Delphi Technology | Financial analysis software |
| Electronic data interchange EDI software | Enterprise application integration software |
| Financial accounting software | Accounting software |
| Flow chart software | Process mapping and design software |
| Fuze cloud communications and collaboration software | Video conferencing software |
| Graphics creation software | Graphics or photo imaging software |
| NetSuite ERP | Enterprise resource planning ERP software |
| Online meeting software | Video conferencing software |
| Oracle Eloqua | Customer relationship management CRM software |
| Salesforce.com Salesforce CRM | Customer relationship management CRM software |
| SugarCRM Sugar UX | Customer relationship management CRM software |
| Web browser software | Internet browser software |
| Work scheduling software | Calendar and scheduling software |
| YouTube | Video creation and editing software |
| Microsoft Access | Data base user interface and query software |
| QuickBase business management software | Data base user interface and query software |
Relevant Certifications
Industry certifications that may be valuable for this career role:
| Certification | Issuing Organization | Practice Test |
|---|---|---|
| Certified Compensation Professional | WorldatWork | Not Available |
| Certified Hospitality Sales Professional | American Hotel and Lodging Association Educational Institute | Not Available |
| Certified Installation Manager - Flooring | FCICA | Not Available |
| Certified Packaging Professional | Institute of Packaging Professionals | Not Available |
| Certified Professional Salesperson | National Association of Sales Professionals | Not Available |