Travel Agents
Plan and sell transportation and accommodations for customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.
28 alternate job titles:
Salary Information
Travel Agents: $48,450 (median) per year.
Starting salary (10th percentile).
Required expreience: Varies by Company
Data source: U.S. Bureau of Labor Statistics
Daily Tasks & Responsibilities
| Task Description | Category |
|---|---|
| Process sales or other transactions. | General |
| Gather customer or product information to determine customer needs. | General |
| Calculate costs of goods or services. | General |
| Prepare sales or other contracts. | General |
| Sell products or services. | General |
| Distribute promotional literature or samples to customers. | General |
| Retrieve information from electronic sources. | General |
| Record operational details of travel. | General |
Technology Requirements
| Technology | Description |
|---|---|
| Microsoft Excel | Spreadsheet software |
| Microsoft Office software | Office suite software |
| Microsoft Outlook | Electronic mail software |
| Zoom | Video conferencing software |
| Intuit QuickBooks | Accounting software |
| Microsoft PowerPoint | Presentation software |
| Microsoft Word | Word processing software |
| SAP Concur | Accounting software |
| Sabre Central Command | Enterprise resource planning ERP software |
| Apollo Reservation System | Calendar and scheduling software |
| Colibripms Software Colibri | Customer relationship management CRM software |
| Globekey Agentkey | Calendar and scheduling software |
| IMS Travel Agent Reservation Software System | Calendar and scheduling software |
| MGHworld Travel Agents | Customer relationship management CRM software |
| Rezdy booking software | Calendar and scheduling software |
| Rezgo online booking software | Calendar and scheduling software |
| Sabre Airline Solutions SabreSonic Customer Sales & Service | Customer relationship management CRM software |
| Microsoft Access | Data base user interface and query software |
| Amadeus CRS | Data base user interface and query software |
| DataSwell | Business intelligence and data analysis software |
| Galor Travel Booster | Data base user interface and query software |
| Global distribution system GDS software | Data base user interface and query software |
| Illusions Online Illusions OnDemand | Business intelligence and data analysis software |
| Orbitz Worldwide Orbitz for Agents | Data base user interface and query software |
| Rezopia | Data base user interface and query software |
| TourCMS | Data base user interface and query software |
| TourWriter | Data base user interface and query software |
| Travel Agent CMS | Data base user interface and query software |
| TravelCarma | Data base user interface and query software |
| Travii reservation system software | Data base user interface and query software |
Relevant Certifications
Industry certifications that may be valuable for this career role:
| Certification | Issuing Organization | Practice Test |
|---|---|---|
| Certified Tour Professional | National Tour Association | Not Available |
| Certified Tourism Ambassador | Tourism Ambassador Institute | Not Available |
| Certified Travel Associate | The Travel Institute | Not Available |
| Certified Travel Counselor | The Travel Institute | Not Available |
| Certified Travel Industry Executive | The Travel Institute | Not Available |
| Certified Travel Industry Specialist | American Bus Association | Not Available |
| Global Travel Professional | Global Business Travel Association Academy | Not Available |