Switchboard Operators, Including Answering Service
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
36 alternate job titles:
Salary Information
Switchboard Operators, Including Answering Service: $38,370 (median) per year.
Starting salary (10th percentile).
Required expreience: Varies by Company
Data source: U.S. Bureau of Labor Statistics
Daily Tasks & Responsibilities
| Task Description | Category |
|---|---|
| Operate communications equipment or systems. | General |
| Answer telephones to direct calls or provide information. | General |
| Relay information between personnel. | General |
| Operate audio recording equipment. | General |
| File documents or records. | General |
| Answer customer questions about goods or services. | General |
| Prepare documentation for contracts, transactions, or regulatory compliance. | General |
| Proofread documents, records, or other files to ensure accuracy. | General |
| Type documents. | General |
| Sort mail. | General |
| Schedule appointments. | General |
| Execute sales or other financial transactions. | General |
| Refer customers to appropriate personnel. | General |
| Greet customers, patrons, or visitors. | General |
| Prepare cash for deposit or disbursement. | General |
| Collect deposits, payments or fees. | General |
| Order materials, supplies, or equipment. | General |
| Monitor alarm systems. | Maintenance |
| Maintain security. | Maintenance |
| Maintain call records. | Maintenance |
Technology Requirements
| Technology | Description |
|---|---|
| Microsoft Excel | Spreadsheet software |
| Microsoft Office software | Office suite software |
| Microsoft Outlook | Electronic mail software |
| Microsoft PowerPoint | Presentation software |
| Microsoft Windows | Operating system software |
| Microsoft Word | Word processing software |
| SAP software | Enterprise resource planning ERP software |
| IBM Notes | Electronic mail software |
| M-Tech Hotel Service Optimization System HotSOS | Facilities management software |
| Word processing software | Word processing software |
| Microsoft Access | Data base user interface and query software |