Switchboard Operators, Including Answering Service

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

36 alternate job titles:

Answering Service Telephone Operator CBX Operator (Computerized Branch Exchange Operator) Central Communications Specialist Combination Operator Command and Control Specialist Communication Center Operator Communications Coordinator Communications Operator Communications Specialist Complaint Operator Desk Operator Exchange Operator Information Specialist Line Technician Operator PBX Operator (Private Branch Exchange Operator) PBX Service Adviser (Private Branch Exchange Service Adviser) Police Communications Operator Police District Switchboard Operator (Police District SB Operator) Private Branch Exchange Switchboard Operator (PBX Switchboard Operator) Route Clerk Service Operator Switch Technician Switchboard Operator (SB Operator) Switchboard Receptionist (SB Receptionist) Switching Clerk Tandem Operator Telecommunications Clerk Telecommunications Operator Telegraph Office Telephone Clerk Telephone Answering Service Operator Telephone Service Representative (Telephone Service Rep) Telephone Switchboard Operator (Telephone SB Operator) Test Operator Through Operator Traffic Operator
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Salary Information

Switchboard Operators, Including Answering Service: $38,370 (median) per year.

Starting salary (10th percentile).
Required expreience: Varies by Company


Data source: U.S. Bureau of Labor Statistics

Daily Tasks & Responsibilities

Task Description Category
Operate communications equipment or systems. General
Answer telephones to direct calls or provide information. General
Relay information between personnel. General
Operate audio recording equipment. General
File documents or records. General
Answer customer questions about goods or services. General
Prepare documentation for contracts, transactions, or regulatory compliance. General
Proofread documents, records, or other files to ensure accuracy. General
Type documents. General
Sort mail. General
Schedule appointments. General
Execute sales or other financial transactions. General
Refer customers to appropriate personnel. General
Greet customers, patrons, or visitors. General
Prepare cash for deposit or disbursement. General
Collect deposits, payments or fees. General
Order materials, supplies, or equipment. General
Monitor alarm systems. Maintenance
Maintain security. Maintenance
Maintain call records. Maintenance
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    Technology Requirements

    Technology Description
    Microsoft Excel Spreadsheet software
    Microsoft Office software Office suite software
    Microsoft Outlook Electronic mail software
    Microsoft PowerPoint Presentation software
    Microsoft Windows Operating system software
    Microsoft Word Word processing software
    SAP software Enterprise resource planning ERP software
    IBM Notes Electronic mail software
    M-Tech Hotel Service Optimization System HotSOS Facilities management software
    Word processing software Word processing software
    Microsoft Access Data base user interface and query software
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