Bill and Account Collectors
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
45 alternate job titles:
Account Receivable Associate
Account Representative
Account Service Representative
Accounts Collector
Accounts Receivable Specialist (AR Specialist)
Bad Credit Collector
Bill Collector
Billing Representative
Car Repossessor
Chaser
Claims Collector
Collection Agent
Collection Clerk
Collection Representative
Collection Specialist
Collections Agent
Collections Analyst
Collections Associate
Collections Clerk
Collections Coordinator
Collections Officer
Collections Representative
Collections Specialist
Collector
Credit and Collections Analyst
Credit Coordinator
Credit Specialist
Customer Account Specialist
Data Collector
Debt Collector
Dunner
Field Collector
Installment Agent
Installment Loan Collector
Insurance Collector
Medical Collections Specialist
Medical Collector
Patient Access Specialist
Patient Account Representative
Patient Financial Service Representative
Payment Collector
Rent Collector
Repossession Agent
Repossessor
Telephone Collector
Salary Information
Bill and Account Collectors: $46,040 (median) per year.
Starting salary (10th percentile).
Required expreience: Varies by Company
Data source: U.S. Bureau of Labor Statistics
Daily Tasks & Responsibilities
| Task Description | Category |
|---|---|
| Collect deposits, payments or fees. | General |
| Provide notifications to customers or patrons. | General |
| Negotiate financial arrangements. | General |
| Sort mail. | General |
| File documents or records. | General |
| Obtain personal or financial information about customers or applicants. | General |
| Interview employees, customers, or others to collect information. | General |
| Provide information to coworkers. | General |
| Respond to customer problems or complaints. | General |
| Monitor financial information. | Maintenance |
| Maintain financial or account records. | Maintenance |
| Maintain medical records. | Maintenance |
| Discuss account status or activity with customers or patrons. | Communication |
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Technology Requirements
| Technology | Description |
|---|---|
| Microsoft Excel | Spreadsheet software |
| Microsoft Office software | Office suite software |
| Microsoft Outlook | Electronic mail software |
| Microsoft Word | Word processing software |
| Intuit QuickBooks | Accounting software |
| MEDITECH software | Medical software |
| Microsoft Dynamics | Customer relationship management CRM software |
| Microsoft PowerPoint | Presentation software |
| SAP software | Enterprise resource planning ERP software |
| ADP Drive DMS for Accounting | Accounting software |
| ADS Advantage | Customer relationship management CRM software |
| Adtec Agency Manager | Customer relationship management CRM software |
| Austin Logistics CallSelect | Customer relationship management CRM software |
| CU Connect processing software | Access software |
| Collection Data Systems CollectOne-Tiger | Customer relationship management CRM software |
| Columbia Ultimate Archive | Customer relationship management CRM software |
| Columbia Ultimate RPCS | Customer relationship management CRM software |
| Columbia Ultimate Remit | Point of sale POS software |
| Data-Tel Ceasar | Customer relationship management CRM software |
| Debt account management and collection software | Customer relationship management CRM software |
| Diagnostic and procedural coding software | Categorization or classification software |
| Document management system software | Document management software |
| HMS | Time accounting software |
| Healthcare common procedure coding system HCPCS | Medical software |
| Internet browser software | Internet browser software |
| LexisNexis | Information retrieval or search software |
| LexisNexis Banko | Information retrieval or search software |
| Medical condition coding software | Medical software |
| Medical procedure coding software | Medical software |
| Microsoft Dynamics GP | Enterprise resource planning ERP software |
| NetSuite ERP | Enterprise resource planning ERP software |
| Ontario Systems FACS | Customer relationship management CRM software |
| Optical character recognition OCR software | Optical character reader OCR or scanning software |
| Oracle JD Edwards EnterpriseOne | Accounting software |
| Quantrax Intelec | Customer relationship management CRM software |
| Sage 50 Accounting | Accounting software |
| Spreadsheet software | Spreadsheet software |
| System Innovators | Point of sale POS software |
| TCI XML Credit Interface | Information retrieval or search software |
| W3 Data BatchAppend411 | Information retrieval or search software |
| Web browser software | Internet browser software |
| Word processing software | Word processing software |
| Relational database software | Data base user interface and query software |
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Relevant Certifications
Industry certifications that may be valuable for this career role:
| Certification | Issuing Organization | Practice Test |
|---|---|---|
| Certified Accounts Payable Associate | Institute of Financial Operations | Not Available |
| Certified Accounts Payable Professional | Institute of Financial Operations | Not Available |
| Certified Professional Biller | American Academy of Professional Coders | Not Available |
| Collection Industry Professional | Association of Credit and Collection Professionals | Not Available |
| Credit and Collection Complaince Officer | Association of Credit and Collection Professionals | Not Available |
| Credit and Collection Compliance Attorney | Association of Credit and Collection Professionals | Not Available |
| Credit and Collection Compliance Officer | Association of Credit and Collection Professionals | Not Available |
| Health Care Collection Management | Association of Credit and Collection Professionals | Not Available |
| Professional Collection Manager | Association of Credit and Collection Professionals | Not Available |
| Professional Collection Specialist | Association of Credit and Collection Professionals | Not Available |
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