Policies
Explore Tyrogen policy documents rendered directly from our public markdown source files.
Accessibility Statement (Platform)
Accessibility Statement (Platform)
Company: Tyrogen Limited (16884876)
Owner: Security / Technology Lead (with Quality Assurance input)
Approved by: Governing Body (or delegated authority per Delegation of Authority)
Status: Draft (controlled public statement)
Version: 0.2
Last updated: 2026-04-05
Next review: 2026-04-30
1) Purpose
This statement explains how Tyrogen approaches the accessibility of its digital platform and related digital services.
Tyrogen’s arrangements ensure that this statement:
- explains what digital services are covered,
- states the accessibility benchmark Tyrogen uses,
- identifies the route for reporting accessibility issues or requesting support,
- and signposts the separate policy routes that govern Reasonable Adjustments, Special Consideration, complaints, and appeals.
1.1 Ownership boundary
This file is the canonical owner of Tyrogen’s public-facing digital accessibility statement.
This file does not own:
- Reasonable Adjustment decision criteria or approval mechanics, which are owned by Reasonable Adjustments Policy,
- Special Consideration decision rules, which are owned by Special Consideration Policy,
- complaints process ownership, which is owned by Complaints Policy,
- appeals process ownership, which is owned by Appeals Policy,
- or qualification accessibility review methodology, which is owned by Qualification & Assessment Lifecycle and supported by Accessibility & Equalities Review Record Template.
1.2 Accessibility and equality context
This statement should be read alongside Tyrogen’s wider equality, accessibility, and learner-protection arrangements, including:
2) Scope
This statement covers Tyrogen-controlled digital services including:
- public website pages,
- learner account areas,
- online practice-assessment functionality,
- and any regulated-assessment functionality when activated through Tyrogen’s controlled readiness and go-live arrangements.
Where Tyrogen uses third-party services such as identity verification, payments, communications, or proctoring, Tyrogen considers accessibility in supplier selection, implementation, and ongoing monitoring. Accessibility of third-party services may vary outside Tyrogen’s direct technical control, but Tyrogen’s support and escalation routes still apply to the learner or user journey as a whole.
3) Accessibility benchmark and design approach
Tyrogen uses:
- WCAG 2.1 Level AA as its practical digital-accessibility benchmark,
- and the principles of content and journeys being perceivable, operable, understandable, and robust.
Tyrogen considers accessibility during design, testing, procurement, change activity, and issue management, and prioritises remediation according to severity, frequency, and user impact.
4) What users should be able to do
Tyrogen’s platform is designed to support use with common assistive technologies and accessibility settings, including where relevant:
- browser zoom and text resizing,
- screen readers,
- keyboard-only navigation,
- and high-contrast or other user display settings.
5) Known limitations
Where Tyrogen identifies limitations, Tyrogen records them, assesses their impact, provides a workaround where reasonably possible, and prioritises remediation according to risk and user impact.
Current known limitations recorded for this statement:
- None documented at this time.
6) Alternative formats and support
If you need information in an alternative format, or are having difficulty using the platform, Tyrogen provides a support route to help identify and address the issue.
Support may include:
- large print or alternative document format,
- clarification of instructions or navigation steps,
- and signposting to the correct learner-support or casework route where the issue affects assessment access.
Support and accessibility issues can be reported to:
- Email: admin@tyrogen.org
Tyrogen acknowledges the issue and explains the next steps.
7) Relationship to assessment access arrangements
Where Tyrogen delivers regulated assessments, learners may be eligible for Reasonable Adjustments in line with equality law and Tyrogen’s published arrangements.
Relevant controlled documents are:
If a Centre is delivering Tyrogen qualifications, it must follow Tyrogen’s published access arrangements and any applicable Centre agreement and guidance.
8) How to report an accessibility problem
When reporting an accessibility problem, provide where possible:
- what you were trying to do,
- what went wrong,
- what page, feature, or journey was affected,
- what device or browser you were using,
- and whether you use assistive technology.
Reports can be sent to:
- Email: admin@tyrogen.org
9) Monitoring, testing, and improvement
Tyrogen improves accessibility through a combination of:
- design review and QA checks during change activity,
- user feedback and issue tracking,
- periodic accessibility review including practical checks where proportionate,
- and review of complaints, support requests, and equality-related feedback.
Where issues could disadvantage learners or groups of users, Tyrogen routes them into its monitoring and continuous-improvement arrangements and, where relevant, the qualification accessibility review route maintained under Qualification & Assessment Lifecycle and Accessibility & Equalities Review Record Template.
This statement therefore operates as Tyrogen’s public accessibility front door: issues are identified, logged, reviewed, and routed into support, remediation, and continuous improvement rather than treated as isolated service comments.
10) Complaints and escalation
If you are not satisfied with Tyrogen’s response to an accessibility issue, you may raise a complaint under Complaints Policy.
If the issue relates to an assessment decision or a decision about access arrangements, you may also have rights under Appeals Policy.