Fees, Packaging & Invoicing — Policy

Company: Tyrogen Limited (16884876)
Owner: Finance Lead
Approved by: Governing Body (or delegated authority per Delegation of Authority)
Status: Draft (controlled policy)
Version: 0.3
Last updated: 2026-05-08
Next review: 2026-06-08

1) Purpose

This policy defines Tyrogen's rules for publishing fees, structuring packaging arrangements, and issuing invoices in a way that is clear, controlled, fair, and auditable.

Tyrogen satisfies the policy-level control requirement for fees, packaging, and invoicing by maintaining clear publication rules, separating current practice-only commercial arrangements from any future regulated qualification fee schedule, and requiring invoicing and purchaser-facing charging information to remain accurate, reviewable, and non-misleading.

1.1 Ofqual alignment

This policy supports compliance with requirements and expectations including:

• F1 (fees information)
• F2 (packaging qualifications with other products or services)
• F3 (invoicing)
• PR1 (clarity, fairness, and public confidence).

2) Role of this policy and ownership boundary

This file is the canonical policy owner for:

• publication of qualification-related fee information
• current commercial-pricing boundary statements for the live offer
• packaging transparency rules
• invoicing timing, breakdown, correction, and retention expectations
• fee, packaging, and invoicing policy records.

This file does not own:

• general public-claims rules or regulatory-status wording, which are owned by Marketing, Claims and Ofqual Logo Use
• financial viability, reserves, affordability, monitoring, or forecast-pack governance, which are owned by Financial Controls and Monitoring and the finance pack including Finance README
• document-control rules, live-path authority, or copy-file status, which are owned by Document Control
• qualification titling, publication mechanics, or Register/specification administration, which are owned by Qualification Administration Controls.

Tyrogen's arrangements therefore keep fee-publication, packaging, and invoicing policy substance in this file while leaving public-claims, finance-viability, document-control, and qualification-administration rules with their true owner files.

3) Scope

This policy applies to:

• publication of qualification-related fees where applicable
• pricing information for Tyrogen-controlled products and services
• packaging of qualifications with other products or services
• invoice issue, invoice breakdown, invoice correction, dispute handling, and associated records.

4) Current pricing boundary

Tyrogen's current live commercial offer is a practice-only offer rather than a regulated qualification fee schedule.

At the time of writing:

• Tyrogen offers 1 free practice test
• Tyrogen offers a paid subscription of £1 per month for unlimited practice assessments
• this live pricing relates to practice-only services
• this live pricing is not a regulated qualification fee schedule.

Tyrogen's arrangements ensure that current commercial pricing is not represented as though it were a published regulated qualification fee structure. If Tyrogen later offers regulated qualifications, the relevant fee schedule must be published clearly and controlled under this policy before reliance is placed on it.

5) Fees publication rules

Where Tyrogen offers regulated qualifications, Tyrogen has arrangements to publish fee information clearly and keep it current.

Fee information may include, as applicable:

• standard qualification fees
• package fees
• learner fees
• mandatory centre fees
• other clearly identified charges a purchaser may reasonably need to know.

Tyrogen's arrangements ensure that published fee information is:

• clear about what the charge is for
• sufficiently detailed to avoid purchaser misunderstanding
• updated where material cost or commercial changes alter the published position
• retained as a controlled record where publication history matters.

Tyrogen therefore treats fee publication as a controlled purchaser-information obligation rather than as informal commercial messaging.

6) Packaging rules

Where a qualification may be obtained alongside other products or services, Tyrogen has rules to ensure purchasers understand what is optional, what is mandatory, and what may be purchased separately.

Tyrogen's arrangements ensure that packaging does not:

• mislead purchasers about whether a qualification can be purchased separately
• imply that unrelated products or services are mandatory when they are optional
• hide the basis of the package structure
• create avoidable ambiguity about what the purchaser is paying for.

Where a qualification is offered only as part of a package, Tyrogen must retain the rationale for that structure and any relevant purchaser-supporting basis required by the applicable regulatory framework.

7) Invoicing rules

Tyrogen has a controlled invoicing route.

At minimum, Tyrogen's arrangements ensure that:

• invoices are issued within a reasonable and controlled timeframe following the billable event
• a reasonable breakdown is provided where required or requested
• invoice corrections, credits, or disputes are handled through a documented and auditable route
• invoice records are retained in line with the applicable retention framework.

Tyrogen therefore treats invoicing as a controlled financial-and-purchaser record, not as an informal back-office action.

7A) Payment-trigger and unrecovered-cost control rule

Tyrogen's commercial model is designed so that it does not routinely trigger cost-bearing events without a clear payment basis or viable recovery route.

Tyrogen's arrangements therefore expect that:

• candidate-paid services are ordinarily prepaid before confirmation,
• employer-paid services are ordinarily prepaid, pre-authorised, or subject to controlled invoicing terms before confirmation,
• human-time-intensive routes such as paid interviews, on-demand assessment review, or other labour-linked services should not normally be confirmed unless the payment basis is already secured,
• low-price shared-capacity routes may be subject to minimum viable cohort, consolidation, rescheduling, or withdrawal rules,
• and persistent unrecovered subsidy is not treated as a normal charging model.

Any deliberate exception, waiver, pilot subsidy, or commercial promotion must be approved consciously and should not be treated as the default operating position.

7B) Route-specific cancellation, rescheduling, and viability rules

Where Tyrogen offers different charging routes, the charging basis must reflect the economics of the route.

Tyrogen's arrangements may therefore distinguish, as applicable, between:

• low-cost shared cohort sessions that may be consolidated or rescheduled within published terms,
• premium on-demand routes priced to reflect actual delivery and review cost,
• employer-funded interview activity that is confirmed only once the payment basis is secured,
• and route-specific cancellation, no-show, credit, or rebooking rules.

Tyrogen's charging model is intended to avoid ambiguity about who bears route-specific cost, when that cost is triggered, and what happens if the booked event does not proceed as originally expected.

8) Fairness and non-misleading charging principles

Tyrogen manages fees, packaging, and invoicing in a way that is:

• Clear — purchasers can understand what they are buying and being charged for
• Fair — package structures and fee statements are not misleading
• Controlled — published charging information is reviewed and updated through the correct route
• Auditable — fee schedules, package rationale, and invoice records can be retained and reviewed.

This policy operates alongside Marketing, Claims and Ofqual Logo Use so that charging information does not become a misleading public-status or product-status statement.

9) Minimum records and evidence

Minimum records for this policy include, as applicable:

• current and historic fee schedules
• records of published pricing changes
• packaging rationale or purchaser-support records where relevant
• invoice records and retained invoices
• records of corrections, credits, disputes, or other material invoice adjustments.

10) Related documents

• Marketing, Claims and Ofqual Logo Use
• Financial Controls and Monitoring
• Document Control
• Finance README
• Qualification Administration Controls
• MD Index

11) Change log